Verification Methods and Processes for Skrill Customers

The verification methods in recommended order of completion are as follows:

1.     Credit/debit card verification- The Automatic Credit Card verification enables users to verify their credit cards by themselves using our website tools. The aim of the procedure is to prove that the respective customer is the actual credit card holder.

Benefits:

·         Credit card deposits authorization;

·         Increased outgoing transaction limits;

·         Credit card deposit limits based on different criteria.

Details:

A random amount is debited from the customer`s card (between EUR 1.01-2.99 or equivalent in any of the supported currencies), that needs to be confirmed on our website. Customers may find the amount on their card statements or in case they contact their bank for confirmation. Exact amount needs to be confirmed in the currency it has been debited. The debit is not a charge, upon successful confirmation, it is available in the customer`s digital wallet balance.

Entry Points:

Verification process can be initiated from Profile/View Limits section or from Upload Funds tab/Credit/Debit Card.

2.     Postal address verification– automated procedure free of charge for customers. A letter is sent to the customer`s registered mailing address containing a code that should be submitted on our website.

Benefits:

·         Outgoing transaction limits increase;

·         Credit/debit card deposit limits increase - if user has a verified address card deposit limits are increased by 50%;

·         Address verification will allow customers to withdraw.

Details:

Delivery takes 2-5 business days. The code is valid for one year. Under certain circumstances, customers who have successfully completed the postal address verification may still be requested to provide an additional document for address verification.

An acceptable address proof is a paper based document issued in the past 3 months showing customer`s name and address printed on it (for example, a utility bill, bank statement).

Due to PCI DSS (Payment Card Industry Data Security Standard) compliance requirements, we do not accept or process credit/debit card statements or any other documents with card information presented on them.

Entry Points:

The Post Address verification procedure can be initiated from Profile/Contact Details, Profile/View Limits or as soon as a customer initiates a withdrawal, from the Withdraw tab In case address has not been previously verified and account is not authorised for withdrawals.

3.     Bank account verification– the Bank Account Verification Procedure is created to confirm that bank account details registered within a customer's profile are correct, complete and that bank transfers to these details will be successfully processed. Since Skrill (Moneybookers) may transfer funds only to bank accounts registered in the name of the Skrill (Moneybookers) account holder, this verification serves also the purpose to confirm the customer's identity. Therefore, once completed, customers gain following privileges:

·         Increased outgoing transaction limits;

·         Skrill (Moneybookers) account allowed for bank wire and cheque withdrawals. Withdrawals above certain annual turnover require also an address verification;

·         Skrill (Moneybookers)account allowed for deposits via credit/debit cards.

Details:

Bank account verification involves a small amount instructed using our website tools to the customer bank account. Customers would receive a code with their first withdrawal which is in the reference field of the payment and is a 6-character alphanumeric sequence.

Entry Points:

Bank account verification can be initiated by following any the steps listed: Profile/List of bank accounts/Manage/Verify/Send me a verification code or View Limits/Verify your bank account/Proceed with verification.

         4.      Identity verification with documents – customers may be required to provide a personal identity document and an address proof in order to have their limits increased. Documents should correspond to specific requirements in order to be accepted for the purpose.

Benefits:

·         Outgoing transaction limits increase;

·         Withdrawals authorization;

·         Authorization to apply for a Moneybookers MasterCard.

Details:

Documents acceptable for identity verification are:

- a colour copy (scan or a camera image) of both sides of a valid official identification document with picture (for example, identity card, passport or driving license).

and

- a copy of an address proof (scan or a camera image): a paper based document issued in the past 3 months showing customer`s name and address printed on it (for example, a utility bill, bank statement).

Due to PCI DSS (Payment Card Industry Data Security Standard ) compliance requirements, we do not accept or process credit/debit card statements or any other documents with card information presented on them.

Customers are invited to submit the necessary documentation using the Support Centre. Identity verification should be preceded by the other available verification options.

Entry points:

This procedure is not listed in the View Limits or any other section. Documents can be submitted using the Support Centre available upon login, section Information and/or documents requested. Ticket ID will be required which can be obtained by contacting the Customer Service Department. 

5.     Transaction limits removal- While the various verification procedures of Skrill (Moneybookers) allow customers to reach transaction limits levels which fit their needs, Skrill (Moneybookers) also has some customers with higher transaction volumes, who do not fit into the business activities to be upgraded to merchants status nor respond the criteria of the VIP programme.

Benefits:

·         No restrictions related to outgoing transaction limits;

·         Customers reaching certain thresholds will be granted VIP status related to additional benefits such as: free Moneybookers MasterCard, free security token, wider banking network and currency range, priority bank deposits and withdrawals, exclusive programs such as the VIP Loyalty Club, the Ambassador and more.

Details:

Transaction limits removal is available for customers satisfying certain criteria. For more information, every customer may contact our customer service department using the following contact details:

Customer Call Centre: +44 870 383 0232 (Monday - Sunday 9:00 - 18:00 GMT) in any of the supported languages or our Support Centre available upon login.

Other verification options may apply depending on the country of the customer.

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